Samsung Galaxy S25 Ultra and S24 Ultra Complaints: Complete Truth About Battery Drain, Slow Charging, and Overheating

Introduction-

The Samsung Galaxy S25 Ultra and Samsung Galaxy S24 Ultra are among Samsung’s most premium flagship smartphones. Both devices are popular with users worldwide due to their stunning AMOLED displays, powerful processors, 200MP cameras, Galaxy AI features, and premium build quality. However, despite the excellent specifications and advanced technology, some users have reported issues based on their real-world experiences. It’s normal that not every user’s experience with a flagship smartphone is the same.

Many users on the Samsung Community Forum and other public platforms have expressed concerns, particularly regarding overheating, rapid battery drain, and the 45W charging speed. According to some users, the phone may heat up more than expected when using the camera for extended periods, recording 4K or 8K videos, gaming, or running heavy apps continuously. At the same time, some users feel that despite the 5000mAh battery, the battery life isn’t as expected during heavy usage, and the 45W charging feels slower than many of today’s competing flagship smartphones.

In this article, we’ll provide an unbiased, factual analysis of the major complaints about the Samsung Galaxy S25 Ultra and Samsung Galaxy S24 Ultra. We’ll also discuss the potential causes of these issues, the circumstances under which they’re more likely to occur, and practical solutions to mitigate them. If you’re planning to buy or already own one of these smartphones, this information will help you make a more informed and confident decision based on real-life user experiences.

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Key Samsung Galaxy S25 Ultra and S24 Ultra Complaints at a Glance-

The Samsung Galaxy S25 Ultra and Samsung Galaxy S24 Ultra are known for their premium features and excellent performance, but some users have shared some common complaints while using them. The most common issue is overheating, where some users report the phone becoming hotter than expected when using the camera for extended periods, recording 4K or 8K videos, gaming, or running heavy apps. Furthermore, despite the 5000mAh battery, some have reported faster battery drain during heavy use.

Similarly, many users find the 45W fast charging to be slower than some of today’s competing flagship smartphones. Complaints of increased temperature during prolonged camera use and playing high-graphics games have also been reported in some public user discussions. However, it’s important to understand that these issues are not experienced by all Samsung Galaxy S25 Ultra and S24 Ultra users. Experiences may vary depending on usage patterns, software updates, network conditions, ambient temperature, and device settings.

Overheating: What’s the Most Talked-about Issue with Both Phones?

The most frequently mentioned issue in public user discussions regarding the Samsung Galaxy S25 Ultra and Samsung Galaxy S24 Ultra is overheating. While this issue doesn’t occur with every device or every user, some users on the Samsung Community Forum and other public platforms have reported the phone heating up more than usual under various circumstances. This typically occurs when the phone is subjected to continuous heavy tasks or when the camera and processor are under heavy load.

Some Samsung Galaxy S25 Ultra users report that the phone sometimes feels slightly warm even during normal use, such as browsing social media, multitasking, or prolonged video calls. Continuously taking photos with the 200MP camera, recording 4K or 8K video, and prolonged use of AI camera features can further increase the temperature. Some public reports have also mentioned the appearance of a Thermal Warning during long camera sessions, although these instances are limited and not experienced by all users.

On the other hand, Samsung Galaxy S24 Ultra users have reported experiencing increased temperatures, especially during prolonged gaming. Playing high-graphics games like BGMI, Call of Duty Mobile, or Genshin Impact can cause the phone to overheat due to increased pressure on the processor and GPU. Additionally, 4K or 8K video recording, high screen brightness, and frequent use in hot weather can also cause temperatures to feel higher than normal.

Comparing the two models, prolonged camera use, high-graphics gaming, operating the phone in bright sunlight, high screen brightness, and continuous heavy processing tasks are situations where both phones can overheat. Fortunately, Samsung periodically releases One UI and security updates, which may include improvements to thermal management and system optimization. Therefore, keeping the latest software updates installed can help maintain better performance and more stable temperatures.

Battery Drain: Why the Complaints Despite a 5000mAh Battery?

Both the Samsung Galaxy S25 Ultra and Samsung Galaxy S24 Ultra feature 5000mAh batteries, which, on paper, are supposed to deliver a full day’s worth of battery life. However, some users on the Samsung Community Forum and other public platforms have shared complaints about the battery draining quickly. However, this experience isn’t the same for all users. Battery life depends largely on how the phone is used, which features are active, and how long the screen is on.

In the case of the Samsung Galaxy S25 Ultra, some heavy users have reported that continuous multitasking, use of AI features, the high refresh rate display, and prolonged use of the camera can drain the battery faster than expected. Galaxy AI-related features, such as live translation, photo editing, and other AI processing, use additional system resources, which can increase power consumption. Additionally, watching videos at a 120Hz refresh rate, browsing social media, or playing games can also put additional strain on the battery. Continuously taking photos with the 200MP camera or recording 4K and 8K videos can also significantly drain the battery.

On the Samsung Galaxy S24 Ultra, some users have reported experiencing rapid battery drain when constantly connected to 5G networks, playing games for extended periods, and recording high-resolution videos. If Always-On Display is constantly active, it can also consume some additional battery throughout the day. While this consumption isn’t significant, its impact can be felt when combined with other features.

Comparing the two models, battery performance depends more on usage patterns than on the model itself. Both phones can deliver decent battery life with regular calling, messaging, and web browsing, while activities like continuous gaming, 5G networks, high screen brightness, 120Hz refresh rate, AI features, and long camera sessions can drain the battery faster. Therefore, user experience may vary depending on daily usage patterns, network conditions, and phone settings.

Why Are Users Dissatisfied With 45W Charging?

The Samsung Galaxy S25 Ultra and Samsung Galaxy S24 Ultra support 45W fast charging, but some users feel that despite being premium flagship smartphones, these charging speeds lag behind many competing models available in today’s market. In the Samsung Community Forum and other public discussions, some users have expressed the opinion that 45W charging isn’t as impressive when other flagship smartphones offer 80W, 100W, or faster charging options.

Under normal conditions, charging from 0% to 100% on both smartphones with a 45W-supported charger can take approximately 55 to 70 minutes. Actual charging times may vary depending on battery status, temperature, usage, and charger quality. Users who want to fully charge their phones in a short time may find these speeds relatively slow.

However, higher wattage charging alone doesn’t guarantee a better experience. Relatively controlled charging speeds can help maintain battery temperature and long-term battery health. This is why some companies focus on balancing battery safety and thermal management with fast charging.

This limitation may be particularly felt by users who use their phones throughout the day for heavy gaming, video recording, content creation, or frequent travel, requiring frequent short-term battery recharges. However, 45W charging may be sufficient for most users with normal daily use.

Why Do Phones Heat Up During Camera Use?

The Samsung Galaxy S25 Ultra and Samsung Galaxy S24 Ultra feature a 200MP high-resolution camera, advanced image processing, and AI-based camera features. When users continuously capture high-quality photos or use the camera for extended periods, the processor and image signal processor (ISP) are put under additional stress. For this reason, some users have reported on the Samsung Community Forum and other public platforms that their phones are heating up more than usual while using the camera. However, this experience isn’t consistent across all users.

Recording 4K and 8K videos, in particular, requires the phone to process a large amount of data, which can cause temperatures to rise. Similarly, shooting for extended periods with manual settings in Pro Mode or capturing 200MP photos continuously also uses more system resources. Furthermore, Galaxy AI-enabled camera features, such as AI image processing and advanced photo enhancement, also demand additional processing power, which can cause the phone to feel hot in some situations.

Continuously recording videos for several minutes, especially outdoor shooting in bright sunlight or hot weather, can be a common cause of temperature rise. Heating can be exacerbated if the screen brightness is high, GPS is on, and mobile data or 5G is being used. However, mild heating is considered normal for smartphones with high-performance cameras. If the phone repeatedly overheats or displays a warning like “Thermal Warning,” it may be a good idea to temporarily pause camera use, allow the device to cool down, and install the latest software update.

Gaming and High-Performance Use Experience-

The Samsung Galaxy S25 Ultra and Samsung Galaxy S24 Ultra are designed for high-performance use and premium gaming. Both smartphones feature powerful Snapdragon processors, fast GPUs, and 120Hz AMOLED displays, allowing for smooth running of high-graphics games like Genshin Impact, BGMI, and Call of Duty: Mobile. Under normal circumstances, both devices maintain good FPS, making the gaming experience much smoother.

However, some users on the Samsung Community Forum and other public platforms have reported that prolonged gaming can cause the phone’s temperature to gradually rise. High graphics settings, high FPS, 5G networks, screen brightness, and continuous online gaming put a greater load on the processor and GPU. In some cases, while temperatures may rise, the system may also slightly regulate performance for thermal management, ensuring the device operates at a safe temperature.

Comparing the Samsung Galaxy S25 Ultra and Samsung Galaxy S24 Ultra, both phones perform well in normal and moderate gaming. However, prolonged periods of continuous high-graphics gaming can cause some heating on both models. This isn’t limited to Samsung, but can be seen on most flagship smartphones during prolonged heavy processing. Therefore, maintaining a balance between performance and heat is crucial for any high-end smartphone. If gaming continuously for several hours, taking short breaks and keeping the phone updated with the latest software can help maintain better performance and more stable temperatures.

Do All Samsung Galaxy S25 Ultra and S24 Ultra Users Experience These Issues?

There’s no straightforward answer to this question. Not all Samsung Galaxy S25 Ultra and Samsung Galaxy S24 Ultra users experience overheating, battery drain, or charging issues. The complaints seen on the Samsung Community Forum and other public platforms are based on the individual experiences of some users. Therefore, it’s inaccurate to assume they apply to every device.

Phone performance largely depends on usage patterns. If a user spends long periods gaming, recording 4K or 8K video, continuously using the camera, or running multiple heavy apps simultaneously, battery consumption and temperature may be higher than normal usage. The temperature of the area also plays a significant role. In hot weather or strong sunlight, the phone’s temperature may rise more quickly.

Similarly, the apps installed on the phone, background processes, and software versions also affect the experience. New One UI or security updates often bring battery optimization and thermal management improvements. This is why two people using the same model may experience different experiences. Therefore, it’s important to consider your usage patterns, device settings, and the latest software update before drawing any conclusions.

What Could Be the Possible Causes of These Complaints?

There’s no single cause responsible for overheating, battery drain, and charging issues with the Samsung Galaxy S25 Ultra and Samsung Galaxy S24 Ultra. In most cases, it’s likely a combination of several technical and usage-related factors. First, the Snapdragon processors used in both smartphones consume more resources during high-performance tasks, such as gaming, 4K/8K video recording, and AI processing. The additional load on the processor during these times can increase both temperature and power consumption.

In addition, Galaxy AI features, advanced camera algorithms, and real-time image processing also demand constant processing power. Using the phone for extended periods of time with a 120Hz High Refresh Rate display and high screen brightness can drain the battery faster. Continuous online gaming, video streaming, or downloading large files over a 5G network can put additional strain on both the battery and processor.

Background apps may also be running, performing activities like continuous syncing, location tracking, and notifications, which can impact battery life. Software optimization also plays an important role. During the initial deployment of new software or a One UI update, the system performs background optimization, which may temporarily lead to increased battery consumption. However, Samsung frequently improves battery optimization, thermal management, and system stability in subsequent updates. Therefore, keeping the phone updated to the latest software version is crucial for better performance and a balanced usage experience.

Easy Solutions to Troubleshoot Samsung Galaxy S25 Ultra and S24 Ultra-

If you’re using a Samsung Galaxy S25 Ultra or Samsung Galaxy S24 Ultra and experiencing overheating, battery drain, or charging issues, a few simple steps can significantly reduce these issues. First, always keep the latest software update installed on your phone, as Samsung regularly improves battery optimization, thermal management, and system performance through One UI and security updates.

To save battery, close unnecessary background apps and enable the Adaptive Battery feature, which allows the system to limit battery consumption from less frequently used apps. Additionally, using Auto Brightness will only use the screen brightness when needed, saving battery and keeping temperatures under control.

Always use an original Samsung charger and a certified USB-C cable when charging. This ensures safe and stable charging and helps maintain battery life. If the battery is draining quickly, Power Saving Mode can be activated if necessary, reducing background activities and power consumption.

If you’re using 4K or 8K video recording, the 200MP camera, or Pro Mode for extended periods, take a few minutes off to allow the phone to return to normal temperature. Also, avoid using the phone for extended periods in bright sunlight or extremely hot environments. By taking these small but effective measures, you can maintain optimal performance on the Samsung Galaxy S25 Ultra and S24 Ultra and reduce the likelihood of overheating and battery-related issues.

Can Samsung Fix These Issues with Future Updates?

Yes, Samsung may fix some of the issues with the Samsung Galaxy S25 Ultra and Samsung Galaxy S24 Ultra through future One UI updates and regular security patches. The company periodically releases software updates that aim to not only add new features but also improve system stability, battery performance, and device functionality. Often, issues encountered in earlier software versions are fixed in subsequent updates.

To mitigate battery-related complaints, Samsung improves Battery Optimization, which can reduce power consumption by background apps and improve battery life. Similarly, changes to Thermal Management can help more effectively manage processor and system resources, maintaining a balanced temperature during prolonged gaming, camera use, or other heavy tasks.

User feedback also plays a key role in these improvements. The company frequently makes software changes based on complaints and suggestions received through the Samsung Community Forum, Samsung Members app, and other official channels. However, updates cannot guarantee that every issue will be completely resolved. Nevertheless, installing regular updates increases the likelihood of improved performance, greater stability, and a better user experience than before.

Samsung Galaxy S25 Ultra vs Samsung Galaxy S24 Ultra: Which is the Better Choice based on Complaints?

If compared solely based on user complaints, there isn’t much difference between the Samsung Galaxy S25 Ultra and Samsung Galaxy S24 Ultra. Both smartphones fall into the premium flagship category and offer excellent performance in normal use. However, some users on the Samsung Community Forum and other public platforms have shared differing experiences about the two models.

Comparison Point	Samsung Galaxy S25 Ultra	Samsung Galaxy S24 Ultra
Overheating	Some users have reported the phone getting warm during extended camera use, AI processing, and prolonged video recording.	Some users have reported increased temperatures during long gaming sessions and 4K/8K video recording.
Battery Life	Heavy users may notice faster battery drain when using Galaxy AI features, the 120Hz refresh rate, and the camera extensively.	Battery may drain faster during 5G usage, gaming, video recording, and with Always-On Display enabled.
Charging Speed	Supports 45W fast charging, but some users feel it is slower than competing flagship smartphones.	Also supports 45W fast charging with a charging experience similar to the S25 Ultra.
Camera Usage	Extended use of the 200MP camera and 8K recording may increase device temperature.	Long camera sessions and high-resolution video recording may also cause the phone to warm up.
Gaming Performance	Delivers smooth gameplay with stable FPS, but extended gaming can increase device temperature.	Offers excellent gaming performance, though prolonged high-graphics gaming may generate more heat.
Everyday Experience	Smooth and responsive in daily use, with most users reporting a positive overall experience.	Reliable day-to-day performance, with user experience varying based on usage patterns and software version.
Best For	Users who want the latest Galaxy AI features, newest hardware, and longer software support.	Users looking for a premium flagship experience at a potentially lower price while sacrificing very little in everyday performance.

If you want the latest AI features, extended software support, and the latest hardware, the Samsung Galaxy S25 Ultra may be a better choice. However, if you want a nearly identical flagship experience at a lower price, the Samsung Galaxy S24 Ultra could also be a strong option. Ultimately, the actual experience of both phones will depend on your usage patterns, software updates, and daily needs, so it’s best to evaluate your priorities before purchasing.

What To Consider Before Buying?

It’s crucial to evaluate your needs and usage patterns before purchasing the Samsung Galaxy S25 Ultra or Samsung Galaxy S24 Ultra. If the camera is your top priority and you frequently capture 200MP photos, record 4K/8K videos, or engage in professional photography, both smartphones are excellent choices. However, the phones can get a little warm during long camera sessions, so keep that in mind.

If you’re a gaming enthusiast and spend long periods playing high-graphics games like BGMI, Call of Duty: Mobile, or Genshin Impact, both devices offer excellent performance. However, it’s common to experience increased temperatures and higher battery consumption during continuous gaming.

If long battery life is your priority, it’s important to understand that actual battery life will depend on your usage. If fast charging is your most important concern, keep in mind that both smartphones support 45W fast charging, which may feel slower than some competing flagship smartphones.

Ultimately, prioritize your usage style, budget, and daily needs rather than basing your decision solely on specifications or online complaints. This will help you choose the smartphone that best suits your expectations and actual needs.

Frequently Asked Questions (FAQ) about Samsung Galaxy S25 Ultra and S24 Ultra Complaints-

Conclusion-

Both the Samsung Galaxy S25 Ultra and Samsung Galaxy S24 Ultra are premium flagship smartphones that come with excellent cameras, powerful performance, premium displays, and advanced AI features. However, some users on the Samsung Community Forum and other public platforms have shared complaints such as overheating, fast battery drain, and 45W charging speeds. It’s important to note that these experiences are not the same for all users, and not every device experiences the same issues.

The actual phone experience depends largely on usage patterns, software versions, network conditions, screen settings, and ambient temperatures. Samsung periodically releases One UI and security updates, which improve battery optimization, thermal management, and system stability. Therefore, keeping your phone updated with the latest software and adopting good usage habits can help achieve better performance.

If you’re planning to purchase the Samsung Galaxy S25 Ultra or Samsung Galaxy S24 Ultra, evaluate your actual needs, budget, and usage patterns instead of making a decision based solely on online complaints. A smartphone chosen with the right information and according to your needs will prove to be the best option for you.